Refund Policy

1. Your 14-day right of withdrawal

If you are a consumer in the EU, you have 14 days from the day you buy to withdraw from the contract, without giving any reason. This applies to every paid product on EU-now.com — the CAST, AST and AD subscriptions and the Internal Competition Pass alike.

We do not ask you to waive this right, and using the platform does not cost you it. You can practise, run simulations, talk to EUgenio and still withdraw within those 14 days at no charge for what you used.

To withdraw, send an unambiguous statement to support@eu-now.com before the 14 days are up. You can use the model withdrawal form, but you don't have to — an email saying you withdraw is enough.

We refund the full amount within 14 days of receiving your notice, using the same payment method you paid with, at no cost to you. Your access ends when the refund is issued.

2. Free trial period

The subscription plans (CAST, AST, AD) include a 7-day free trial. No charge is made during the trial. You can cancel anytime within those 7 days at no cost via your account settings or via the Stripe billing portal — no questions asked. The 14 days in section 1 run in parallel and are unaffected.

3. Internal Competition Pass

The Internal Competition Pass is a single payment, not a subscription: it grants access until the end date shown at checkout, it never renews, and no further charge is ever taken. There is nothing to cancel — and the 14-day right of withdrawal in section 1 applies to it in full.

4. After the withdrawal period: no refunds

Once the 14 days are up, we do not issue refunds — partial or full — for any reason, including:

• Change of mind after the withdrawal period
• Unused portion of the subscription period or of the Pass
• Switching between tiers (CAST ↔ AST ↔ AD) — proration is handled automatically by Stripe
• Inability to attend the EPSO competition you were preparing for
• Failing the EPSO test

5. Cancellation

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You retain full access until that date. No further charges will be made after cancellation.

To cancel: go to Settings → Subscription → Manage billing, or contact us at support@eu-now.com.

6. Refunds outside the withdrawal period

Beyond section 1, refunds may still be granted in these cases:

• Duplicate charges — if Stripe billed you twice for the same period due to a technical error, the duplicate is refunded automatically.
• Service outage — if EU-now.com is unavailable for more than 7 consecutive days within a billing period, you can request a pro-rated refund for that period.
• Mandatory consumer protection law — where the law of your country of residence gives you more than this policy does, that law applies.

7. Chargebacks

If you initiate a chargeback dispute against a charge that does not fall under sections 1 or 6, we reserve the right to immediately suspend your account and ban future signups associated with the disputed payment method.

8. Contact

Questions about this policy: support@eu-now.com

For data protection inquiries: dpo@eu-now.com