Refund Policy

1. Purchases from 30 October 2026

Your access starts as soon as the payment goes through. Once the questions have been delivered to you, the service counts as provided and the purchase is not refunded— partial or full. This covers the CAST, AST and AD subscriptions and the Internal Competition Pass. Want to see the questions before you buy? This week's set is free at eu-now.com/test.

Nor do we refund, for example:

• Change of mind
• Unused portion of the subscription period or of the Pass
• Switching between tiers (CAST ↔ AST ↔ AD) — proration is handled automatically by Stripe
• Inability to attend the EPSO competition you were preparing for
• Failing the EPSO test

2. Purchases made before 30 October 2026

If you bought before 30 October 2026 — including a free trial started before that date — your purchase keeps the terms it was made under: 14 days from the day you buy to withdraw, without giving any reason, even if you have already used the platform. To withdraw, send an unambiguous statement to support@eu-now.com before the 14 days are up. You can use the model withdrawal form, but you don't have to. We refund the full amount within 14 days, using the same payment method you paid with. Your access ends when the refund is issued.

An Internal Competition Pass bought between 22 September 2026 and 30 October 2026 was sold with immediate access and an express waiver of those 14 days, as its order email confirms.

3. Internal Competition Pass

The Internal Competition Pass is a single payment, not a subscription: it grants access until the end date shown at checkout, it never renews, and no further charge is ever taken. There is nothing to cancel.

4. Free tier and free weekly test

Paid plans have no free trial. To try before buying, the free tier gives a limited number of questions a day, and eu-now.com/test shows a new free set of questions every week, with no account.

5. Cancellation

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You retain full access until that date. No further charges will be made after cancellation.

To cancel: go to Settings → Subscription → Manage billing, or contact us at support@eu-now.com.

6. Other refunds

Refunds may still be granted in these cases:

• Duplicate charges — if Stripe billed you twice for the same period due to a technical error, the duplicate is refunded automatically.
• Service outage — if EU-now.com is unavailable for more than 7 consecutive days within a billing period, you can request a pro-rated refund for that period.
• Mandatory consumer protection law — where the law of your country of residence gives you more than this policy does, that law applies.

7. Chargebacks

If you initiate a chargeback dispute against a charge that does not fall under sections 2 or 6, we reserve the right to immediately suspend your account and ban future signups associated with the disputed payment method.

8. Contact

Questions about this policy: support@eu-now.com

For data protection inquiries: dpo@eu-now.com